Our totes and pouches are primarily made from jute, a biodegradable plant-derived fiber. Jute offers eco-friendliness and durability without significant energy resource depletion. Its production and utilisation have minimal environmental impact, making it a sustainable and robust choice.

Orders placed before 2 PM, Monday to Friday, will be posted the same day. Orders placed on weekends will be posted on Monday.

We do not recommend putting your tote in the washing machine. If the bag does get wet, allow it to dry naturally. You can remove stains using a cloth pad with a small amount of detergent and then let it dry naturally.

We offer FREE shipping on all purchases, there is no minimum spend.

Yes, we sure do.  If you email our team with what you would like, they’ll be able to assist – Hello@bearluxe.com

Yes, absolutely you can.  If you email our team a copy of your logo, they’ll be able to assist – Hello@bearluxe.com

We don’t have After Pay or Zippay; however PayPal allow you to do 4 installment payments at the checkout

Personalisation is included in the purchase price of your item at no additional cost.

As these bags are personalised we don’t  offer refunds for change of mind. If your product is faulty please take photos and email them to our team at hello@bearluxe.com and we’ll be more than happy to replace.