Frequently Asked Questions



What are your bags made of?

Our totes and pouches are primarily made from jute, a biodegradable plant-derived fiber. Jute offers eco-friendliness and durability without significant energy resource depletion. Its production and utilisation have minimal environmental impact, making it a sustainable and robust choice.



How long does it take for my item to be dispatched?

Orders placed before 2 PM, Monday to Friday, will be posted the same day. Orders placed on weekends will be posted on Monday.



How do I clean my tote?

We do not recommend putting your tote in the washing machine. If the bag does get wet, allow it to dry naturally. You can remove stains using a cloth pad with a small amount of detergent and then let it dry naturally.



What’s the minimum order spend for free shipping?

We offer FREE shipping on all purchases, there is no minimum spend.



Do you offer wholesale or corporate orders?

Yes, we sure do.  If you email our team with what you would like, they’ll be able to assist – Hello@bearluxe.com



Can I add my company logo?

Yes, absolutely you can.  If you email our team a copy of your logo, they’ll be able to assist – Hello@bearluxe.com



Do you have After Pay?

We don’t have After Pay or Zippay; however PayPal allow you to do 4 installment payments at the checkout



How much does the personalisation cost?

Personalisation is included in the purchase price of your item at no additional cost.